Logistics IMS ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us in any capacity.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number, company name, and mailing address provided through contact forms, RFQ submissions, or account registration.
- Business Information: Product specifications, order details, shipping addresses, customs documentation, and supplier communications related to our logistics services.
- Technical Data: IP address, browser type, device information, pages visited, and cookies collected automatically when you use our website.
- Communication Records: Emails, support tickets, WhatsApp messages, and phone call logs related to your inquiries and shipments.
2. How We Use Your Information
We use collected information to:
- Process RFQ requests, quotations, orders, and shipment bookings
- Provide shipment tracking updates and customer support
- Communicate about service changes, delivery status, and account matters
- Improve our website, services, and user experience
- Comply with legal obligations, customs regulations, and anti-fraud requirements
- Send marketing communications where you have opted in (you may unsubscribe at any time)
3. Information Sharing
We do not sell your personal information. We may share data with:
- Freight carriers, customs brokers, and logistics partners necessary to fulfill shipments
- Verified suppliers involved in sourcing your requested products
- Payment processors and financial institutions for transaction processing
- Legal authorities when required by law or to protect our rights and safety
- Service providers who assist with IT infrastructure, email delivery, and analytics under strict confidentiality agreements
4. Data Retention
We retain personal information for as long as necessary to provide our services, fulfill contractual obligations, and comply with applicable legal and regulatory requirements. Shipment and transaction records may be retained for a minimum of seven (7) years for audit and compliance purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
6. Cookies
Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing activities
- Request data portability
- Withdraw consent for marketing communications
To exercise these rights, contact us at info@logistics.com.
8. International Transfers
As a global logistics provider, your information may be transferred to and processed in countries outside your country of residence, including China, the United States, and European Union member states. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Logistics IMS
Riyadh, Saudi Arabia
Email: info@logistics.com
Phone: +966567415411