Frequently Asked Questions

We primarily source from China, but our network extends to suppliers in India, Turkey, Vietnam, Europe, and North America depending on product category and client requirements.

We offer sea freight (FCL and LCL), air freight (express and standard), and land transportation for GCC cross-border deliveries. We recommend the best mode based on urgency, volume, and budget.

Sea freight from China to Saudi Arabia typically takes 25–35 days. Air freight takes 5–10 days. Exact timelines depend on origin port, carrier schedule, and customs processing at destination.

We accept bank transfers (SWIFT/T/T), letters of credit for large orders, and structured payment milestones tied to production and shipping stages. Payment terms are outlined in each quotation.

No. Our quotations provide itemized breakdowns covering product cost, inland freight, international freight, insurance, duties, and handling fees. Any additional charges are communicated and approved before incurring.

Use our online Track Shipment page with your tracking or shipment number. Registered clients can also access real-time updates through the customer portal with milestone notifications.

Yes. We provide milestone updates at key stages — pickup, port departure, arrival, customs clearance, and final delivery. Email and SMS notifications are available upon request.

Our verification process includes business license checks, factory visits or virtual audits, reference checks, sample evaluation, and ongoing performance scorecards for repeat suppliers.

Absolutely. We can onboard your current suppliers into our management system, coordinate shipments, handle documentation, and provide quality oversight on your behalf.